Customer Complaints & Feedback Procedure
We’re committed to great service. Your feedback helps us improve and make things right when we miss the mark.
1) Share Your Feedback
You can contact us by email, phone, or post:
- Email: info@bliss-ecoenergy.com
- Phone: 01702 9833388
- Post:
Bliss Eco Energy Ltd, 76 London Road, Southend-on-Sea, Essex SS1 1PG.
2) How We Handle Complaints
If you’re unhappy with any aspect of our service, please tell us as soon as possible so we can put it right.
Stage 1 – Initial Resolution
- Your complaint is reviewed by our Customer Service Team.
- We acknowledge receipt within 5 working days.
- We aim to provide a full response within 10 working days.
Stage 2 – Escalation
- If you’re not satisfied, you can request a review by a Senior Manager.
- We’ll complete a full review and respond within 10 working days of escalation.
3) Continuous Improvement
We log and review all complaints and feedback to spot trends and improve our service and processes.